---
title: "Troubleshooting"
description: "Check common upload, editor, export, and connection problems."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.appfly.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## A file will not upload

Check its format and size. Images can be up to 15 MB; recordings can be up to 100 MB. Check your account’s remaining storage. See [assets](/getting-started/assets).

## An AI result needs work

Review the app details and the screens you supplied. Edit the project directly, or ask the agent to adjust text using the IDs from `get_project`. A new AI generation uses credits, so avoid repeating it before reviewing the current result.

## The export is not ready

Generation and rendering are separate background jobs. Check the job or export status and read any error. With MCP, use `get_job` for generation and `get_export` for rendering.

## A store update fails

Check the connected app, permissions, selected language, and whether the store version is editable. Review the message shown by Appfly. You still handle the final submission in App Store Connect.

## I need help

Email [hello@appfly.dev](mailto:hello@appfly.dev). Include the tool name, what you expected, what happened, and any error message. A project ID and a screenshot can help. Do not include passwords, API keys, or private download links.

Source: https://docs.appfly.dev/troubleshooting/index.mdx